A significant source of waste in health care is unutilized time slots due to patients
that never show up for their scheduled examination. The total lost revenue for a medium-sized
outpatient imaging center that attempted to proactively prevent same-day missed appointments
(no-shows and patients who call to cancel the same day) came to approximately $1.5
million in 2017 and $1.8 million in 2018. After 4 years of running experiments to
try and change patient behavior to reduce the occurrences of same-day missed appointments,
it became obvious that a different solution is required. The need for an automated
system to proactively manage utilization in outpatient imaging centers was established
in “Reducing the Impact of Same-Day Missed Appointments” [
1
]. The primary objective is to build a system that optimizes utilization without a
dependency on patient behavior modification.To read this article in full you will need to make a payment
ACR Member Login
ACR Members, access to JACR is a member benefit. Use your ACR credentials to access all JACR articles and features.
One-time access price info
- For academic or personal research use, select 'Academic and Personal'
- For corporate R&D use, select 'Corporate R&D Professionals'
Purchase one-time access:
Already a print subscriber? Claim online access
Already an online subscriber? Sign in
Register: Create an account
Institutional Access: Sign in to ScienceDirect
References
- Reducing the impact of same-day missed appointments.J Am Coll Radiol. 2019; 16: 824-829
- What is your no-show policy?.(Available:)https://help.opentable.com/s/article/What-is-your-no-show-policy-1505261059461?language=en_USDate accessed: August 15, 2019
- Restaurants have resorted to publicly shaming no-show diners. The Takeout.(Available at:) (Published February 26, 2018. Accessed February 23, 2019)
- Knives are out for no-show diners. Wall Street Journal.(Available at) (Accessed January 1, 2020)
- Enterprise car rental cancellation and change policy.(Available at:)https://www.enterprise.com/en/help/faqs/change-cancel-reservation.htmlDate accessed: April 1, 2019
- An overview of revenue management and dynamic pricing models in hotel business.RAIRO Operations Research. 2018; 52: 119-141
- 10 truly awesome ways to reduce no-shows.(Available at:) (Published July 5, 2018. Accessed August 15, 2019)
Article Info
Publication History
Published online: September 18, 2019
Footnotes
Jill Speece was an employee of Radiology Associates during the conduct of the study and is an employee of Radiology Associates outside the submitted work. The other author states that he has no conflict of interest related to the material discussed in this article.
Identification
Copyright
© 2019 American College of Radiology
