Advertisement

Key Performance Indicators and the Balanced Scorecard

  • H. Benjamin Harvey
    Correspondence
    H. Benjamin Harvey, MD, JD: Institute for Technology Assessment, 175 Cambridge Street, Suite 200, Boston, MA 02114.
    Affiliations
    Harvard Medical School, Boston, Massachusetts, and the Department of Radiology, Massachusetts General Hospital, Boston, Massachusetts

    Massachusetts General Hospital Institute for Technology Assessment, Boston, Massachusetts
    Search for articles by this author
  • Susan T. Sotardi
    Affiliations
    Harvard Medical School, Boston, Massachusetts, and the Department of Radiology, Massachusetts General Hospital, Boston, Massachusetts
    Search for articles by this author
      How do you judge the quality of a restaurant? If you are like the average person, your opinion probably hinges on factors beyond simply whether or not your meal was delicious. It is about “the experience.” You may consider the ease of getting the reservation, friendliness of the wait staff, innovativeness of the menu, ambiance of the dining room, and price of the experience, just to name a few. Therefore, even a restaurant that uses the best ingredients to serve the best food can fail if these other important aspects of quality are ignored.
      To read this article in full you will need to make a payment
      ACR Member Login
      ACR Members, access to JACR is a member benefit. Use your ACR credentials to access all JACR articles and features.
      One-time access price info
      • For academic or personal research use, select 'Academic and Personal'
      • For corporate R&D use, select 'Corporate R&D Professionals'

      Purchase one-time access:

      Already a print subscriber? Claim online access
      Already an online subscriber? Sign in
      Institutional Access: Sign in to ScienceDirect

      References

        • Karami M.
        A design protocol to develop radiology dashboards.
        Acta Inform Med. 2014; 22: 341-346
        • Donnelly L.F.
        • Gessner K.E.
        • Dickerson J.M.
        • et al.
        Quality initiatives: department scorecard: a tool to help drive imaging care delivery performance.
        Radiographics. 2010; 30: 2029-2038