Journal of the American College of Radiology
Volume 7, Issue 8 , Pages 644-645 , August 2010

Don't Ignore the “Process” to Quality Improvement

  • F. Jacob Seagull, PhD
  • ,
  • Paul Nagy, PhD

      Affiliations

    • Corresponding Author InformationPaul Nagy, PhD, University of Maryland School of Medicine, Department of Diagnostic Imaging and Nuclear Medicine, 22 South Greene Street, Baltimore, MD 21201

References 

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  3. Dahlgaard JJ, Khanji GK, Kristensen K. Fundamentals of Total Quality Management. London: Routledge/Taylor & Francis; 1997;
  4. Trusko B, Pexton C, Harrington J, Gupta P. Improving healthcare quality and cost with Six Sigma. Indianapolis, Ind: FT Press; 2007;
  5. Rochlin R, La Porte T, Roberts K. The self-designing high-reliability organization: aircraft carrier flight operations at sea. Naval War Coll Rev. 1987;40:76–90
  6. Agency for Healthcare Research and Quality. Becoming a high reliability organization: operational advice for hospital leaders. Rockville, Md: Agency for Healthcare Research and Quality; 2008;
  7. Hiatt Z, Creasey TJ. Change management: the people side of change. Loveland, Colo: Prosci Research; 2003;
  8. Cohen DS. The heart of change field guide: tools and tactics for leading change in your organization. Cambridge, Mass: Harvard Business Press; 2005;

PII: S1546-1440(10)00200-0

doi: 10.1016/j.jacr.2010.04.005

Journal of the American College of Radiology
Volume 7, Issue 8 , Pages 644-645 , August 2010