Journal of the American College of Radiology
Volume 6, Issue 2 , Pages 106-111 , February 2009

The Architecture of Smart Surveys: Core Issues in Why and How to Collect Patient and Referring Physician Satisfaction Data

  • Frank J. Lexa, MD, MBA

      Affiliations

    • The Wharton School, the University of Pennsylvania Medical Center, Philadelphia, Pennsylvania
    • Corresponding Author InformationCorresponding author and reprints: Frank J. Lexa, MD, MBA, The Global Consulting Practicum 302 Steinberg-Dietrich Hall 3620 Locust Walk Philadelphia, PA 19104
    • ,
  • Jonathan W. Berlin, MD, MBA

      Affiliations

    • Evanston Northwestern Healthcare, Northwestern University Feinberg School of Medicine, Department of Diagnostic Radiology, Evanston, Illinois

References 

  1. Lexa FJ. Saving radiology: a modest proposal for branding and promoting our specialty in 2007. J Am Coll Radiol. 2007;4:208–210
  2. Freedman D, Pisani R, Purves R, Adhikari A. Statistics. In: 2nd ed.. New York: Norton; 1991;p. 310
  3. Musil S. Survey: one-fifth of Americans have never used e-mail. CNet News. http://news.cnet.com/8301-10784_3-9946706-7.htmlAccessed July 1, 2008
  4. van Bennekom F. Misleading (or lying) with survey statistics. http://www.greatbrook.com/survey_questionnaire_design_ritz_carlton.htmAccessed January 11, 2008
  5. Dillman DA. Mail and Internet surveys: the tailored design method. In: 2nd ed.. New York: John Wiley; 2000;p. 162

PII: S1546-1440(08)00413-4

doi: 10.1016/j.jacr.2008.08.007

Journal of the American College of Radiology
Volume 6, Issue 2 , Pages 106-111 , February 2009

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