Journal of the American College of Radiology
Volume 3, Issue 5 , Pages 340-345 , May 2006

To Err Is Human, to Correct Divine: The Emergence of Technology-Based Communication Systems

  • R. James Brenner, MD, JD

      Affiliations

    • University of California, San Francisco, Mt. Zion Medical Center, San Francisco, Calif
    • Corresponding Author InformationCorresponding author and reprints: R. James Brenner, MD, JD, University of California, San Francisco, Mt. Zion Medical Center, Department of Radiology H2804, 1600 Divisadero Street, San Francisco, CA 94115-1667

References 

  1. Joint Commission on Accreditation of Healthcare Organizations . 2005 National Patient Safety Goals . Oakbrook Terrace, Ill: Joint Commission on Accreditation of Healthcare Organizations; 2005;
  2. In:  Kohn LT ,  Corrigan JM ,  Donaldson MS editor. To err is human (building a safer health system) . Washington, DC: National Academy Press; 2000;
  3. Bassett LW , Bomyea K , Liu S , Sayre J . Communication of mammography results to women by radiologists (attitudes of referring health care providers) . Radiology . 1995;195:235–238
  4. Raza S , Rosen MP , Chorny K , et al.   Patient expectations and costs of immediate reporting of screening mammography (talk isn’t cheap) . Am J Roentgenol . 2001;177:579–583
  5. Mesa JP , Webster DS . Patient preferences for laboratory test results notification . Am J Manag Care . 2000;6:1297–1300
  6. Gunderman RB . Patient communication (what to teach radiology residents) . Am J Roentgenol . 2001;177:41–43
  7. Mammography Quality Standards Act of 1992, reauthorized 1999 (Mammography Quality Standards Act of 1992, Pub L 102-539, as amended by Mammography Quality Standards Reauthorization Act of 1998).
  8. American College of Radiology . In: Breast Imaging Reporting and Data System . 4th ed.. Reston, Va: American College of Radiology; 2004;
  9. Brenner RJ , Lucey LL , Smith JJ , et al.   Radiology and medical malpractice claims (a report on the Practice Standards Survey of the Physician Insurers Association of America and the American College of Radiology) . Am J Roentgenol . 1998;171:19–22
  10. Brenner RJ , Bartholomew L . Communication errors in radiology (a liability cost analysis) . J Am Coll Radiol . 2005;2:428–431
  11. American College of Radiology . ACR practice guideline for communication of diagnostic imaging findings . In: Practice guidelines and technical standards 2005 . Reston, Va: American College of Radiology; 2005;p. 5–9
  12. Report of the ACR Task Force on Diagnostic Reporting, Annual Meeting and Chapter Leadership Conference, American College of Radiology . 2004; May 10
  13. Phillips v Good Samaritan Hospital, 416 NE 2d 646 (Ohio, 1979).
  14. Rieders C . Pennsylvania’s Patient Safety Authority . J Am Coll Radiol . 2005;2:690–695
  15. Hanna D , Griswold P , Leape LL , Bates DW . Communicating critical test results (safe practice recommendations) . J Qual Patient Safety . 2005;31:68–80
  16. Final report: summary review: evaluation of Veterans Health Administration procedures for communicating abnormal test results (report number 01-01965-24).
  17. Brantley SD , Brantley RD . Reporting significant unexpected findings (the emergence of information technology solutions) . J Am Coll Radiol . 2005;2:304–307
  18. Johnson AJ , Hawkin H , Applegate KE . Web-based results distribution (new channels of communication from radiologists to patients) . J Am Coll Radiol . 2005;2:168–173
  19. Townsend v Turk, 218 Calif App 3d 278 (California 1990).

 Dr Brenner is a consultant for and is a shareholder in Vocada, Inc.

PII: S1546-1440(06)00036-6

doi: 10.1016/j.jacr.2006.01.021

Journal of the American College of Radiology
Volume 3, Issue 5 , Pages 340-345 , May 2006

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