Journal of the American College of Radiology
Volume 3, Issue 3 , Pages 164-166 , March 2006

An Underestimated Synergy: The Workplace Environment, Staff Morale, and Patient Satisfaction

  • Stephen S. Hiss, MS

      Affiliations

    • Corresponding Author InformationStephen S. Hiss, MS, Rhode Island Hospital, Department of Diagnostic Imaging, 593 Eddy St, Providence, RI 02903

References 

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  3. Hall MF. The front line is the bottom line. Available at: http://www.pressganey.org/scripts/news.php?news_id=158.
  4. Rucci A , Kirn S , Quinn R . The employee-customer-profit chain at Sears . Harvard Business Rev . 1998;76(1):82–97
  5. Manion J. The business case for happiness. Hosp Health Networks. Available at: http://www.hhnmag.com/hhnmag/jsp/articledisplay.jsp?dcrpath=HHNMAG/PubsNewsArticle/data/050802HHN_Online_Manion&domain=HHNMAG.

PII: S1546-1440(05)00317-0

doi: 10.1016/j.jacr.2005.10.007

Journal of the American College of Radiology
Volume 3, Issue 3 , Pages 164-166 , March 2006