To Err Is Human, to Correct Divine: The Emergence of Technology-Based Communication Systems

An increasing emphasis has been placed on the importance of timely communication of imaging results, especially to the extent that clinical management decisions are modified by the information. Various methods of transmitting results have been proposed and developing technology can now be applied to helping to ensure the timely receipt of such results in a busy clinical environment. Stratifying levels of urgency, ensuring redundancy of potential recipients of such information, and the ability to assess desired benchmarks are objectives that involve many stakeholders, including radiologists, treating physicians, and institutions. An enterprise approach to this challenge, including commercially available systems, offers a potentially cost-effective solution that addresses both risk management and quality improvement goals.

Key Words:  Communication , safety , liability , error , automated